Returns Within 30 Days at Buyers Expense
Return requests may be made for un-decorated garments that are in “as new” condition within 30 days of delivery. If 30 days have past-by since the purchase, unfortunately a refund or exchange request has expired.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send the purchase back to the manufacturer.
Approval of a return request is subject to confirmation by On Trend Compression upon sighting the returned goods. Garments must be returned at the customers cost, be in “as new” condition and bear no signs of wear, washing or alteration. Garments returned in other than “as new” condition will not be accepted.
On Trend Compression will process a refund within 10 days of a return request being approved (freight costs will not be refunded).
Returns must be sent to: On Trend Compression, 82 Ringrose Street, Stafford Heights, QLD AU 4053.
The consumer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from the refund.
If shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Please note refunds may take time for the banks to process the request.
Check your bank account, Contact the credit card company, Contact the bank
If you’ve done all of this and you still have not received the refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Clearance/sale items are supplied on a non-return basis with the exception of goods considered faulty (see Warranty Claims).
Exchanges (if applicable)
On Trend Compression will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 82 Ringrose Street Stafford Heights QLD AU 4053.
On Trend Compression warrants the quality and workmanship of all garments for a period of 90 days following delivery. This includes sale items.
Garments deemed to be faulty as a result of workmanship or fabric quality issues will be replaced free of charge during the warranty period.
A warranty claim may be lodged by emailing firstname.lastname@example.org
Exclusions under this policy include “care or wear” related damage to garments.